Refund policy

Returns and Exchanges Policy

This policy covers travel products, David Kasab fragrances and fragrance bundles sold by SEHAMI, operated by Najm Al-Miftah Trading Establishment, for orders within Saudi Arabia.

Change-of-mind returns: You may request a return within the seven days following receipt, provided the product has not been used and you have not benefited from it. Please return its components and accessories and preserve the packaging where possible. Fragrances and travel products are not excluded solely because of their category. Applicable statutory exceptions remain in effect.

Defective, damaged or incorrect products: Contact us when you discover an issue, providing your order number, a description and photos where available. We will arrange a return and refund or an exchange in accordance with your statutory rights. The change-of-mind deadline does not limit rights relating to defects or non-conformity. The unused condition does not apply where a defect can only be discovered through normal use.

Requesting a return and return location: Email support@sehami.com or WhatsApp +966565517817. Your contact date is recorded as your request date. Returns are received at Sehami Warehouse, the Eastern Province, Saudi Arabia, including travel products shipped directly from overseas. We provide the full address and packing and shipping instructions before dispatch. Do not send returns to another address or to the overseas supplier. Recording your request and establishing your entitlement do not depend on supplier approval.

Return costs: For change-of-mind returns, you cover the actual return shipping cost, disclosed before the shipment is arranged. For a confirmed defect, error or non-conformity for which we are responsible, we cover the applicable return and resolution costs. We do not automatically deduct payment processing fees or a fixed restocking fee.

Refunds: We refund the returned products and any other amounts due under applicable law to the original payment method unless you agree to an alternative. Store credit is not mandatory. We initiate the process without delay after receiving and checking an eligible return, or when cancellation becomes due if the product has not shipped, without waiting for supplier settlement. We confirm the refund; the time it takes to appear may vary by payment provider, subject to any mandatory statutory deadline.

Exchanges and bundles: Exchanges depend on availability and your agreement. Any applicable price difference or cost is explained before proceeding. Bundle refunds are calculated using the amount paid and the allocation of the bundle discount across its components. We explain the calculation without limiting your statutory rights.

This policy does not limit your statutory rights concerning defects, non-conformity, delays or non-delivery.